Frequently Asked Questions

About this App

Not only is your Visa card safer than cash, and much easier to carry, you can be assured of acceptance at tens of millions of merchants and two million ATMs in more than 200 countries and territories worldwide.

With this mobile application, you can find the latest Visa offers and promotions overseas or nearby – from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges – personalized to your interests.

Be inspired by travel experiences discovered by Visa Cardholders. Share your experiences with the rest of the world and earn travel badges.  Other travel tips and tools* include:

  • Travel money facts, airport and Wi-Fi information for 30+ destinations
  • Quick access to emergency assistance and concierge numbers
  • ATM locator
  • Currency converter

*Terms and conditions apply. Please visit <App Information> found in the <More> tab of this app for details.

1. What is Visa Travel Happy?
2. What is DID THIS?
3. What are Travel Badges?
4. What is the Currency Converter?
5. How do I change my country/region of residence
6. How can I change my preferred language?
7. How can I change my personalized information?
8. How do I switch location services on/off?
9. How can I switch alerts and notifications on/off?
10. Do data charges apply when using the Application?
11. How do I link to my Visa Travel Happy Account?
12. How do I disconnect from my Visa Travel Happy Account? 
13. How do I delete my Visa Travel Happy Account?
14. How long are "Saved Offers" available?
15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
16. Why can’t I submit an experience or complete “DID THIS” on the Application?
17. How can I suggest a destination that is not on the list?
18. How can I view my own experiences and when do they appear in the list on the Application?
19. Can I view my Saved Destinations offline?
20. How can I delete my trips?
21. How can I find out about the Terms and Conditions of Use and Privacy Policy?

1. What is Visa Travel Happy?
Visa Travel Happy is a travel platform providing one-stop access to Visa travel-related tools and information (Global Customer Assistance Services or GCAS, Concierge Services, Currency Converter and ATM Locator), overseas offers and promotions, destination travel content and iconic experiences, travel money facts, airport and WiFi access information. It is available on desktop and as a mobile site in addition to within this Application. You can plan and create your own personalized trips and download to a PDF file on the desktop version of the Visa Travel Happy website, and access your saved trips on your mobile phone. You can submit your travel experiences and share them with your friends via social networks.

2. What is DID THIS?
DID THIS is a function that enables you to declare your travel experiences.  Tap the DID THIS button to mark experiences that you have accomplished.

3. What are Travel Badges?
Travel badges are awarded to users based on destinations visited and experiences accomplished.  The more active you are on Visa Travel Happy, the more badges you earn.  To see a complete list of your badges, go to My Visa > Profile & Settings.

4. What is the Currency Converter?
Use the Visa Currency Converter to get an indicative exchange rate when using your Visa card overseas. You can also use the converter to review experiences in the destination's local currency or your preferred currency to help you plan your trip. Rates apply to the date the transaction was processed by Visa; this may differ from the actual date of the transaction. When there is no data connection, the last rates saved will be used.

5. How do I change my country/region of residence
“Country/region of residence” refers to your home country/region.  It is set to the country/region corresponding to your mobile device’s region format setting when the Application is first activated.

  • If you have customized your Application, go to My Visa > Profile & Settings. Tap“EDIT”, select another country/region using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE”, select another country/region using the dropdown menu followed by “DONE”.

6. How can I change my preferred language?
The language of the Application is set to the default language of your country/region of residence.  The available set of languages is dependent on the languages available for the country/region of residence selected.

  • If you have customized your Application, go to My Visa > Profile & Settings.  Tap“EDIT”, select another language using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE”, select another language using the dropdown menu followed by “DONE”.

7. How can I change my personalized information?

  • If you have already customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT” to make your changes followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” to make your changes followed by “DONE”.

8. How do I switch location services on/off?
Some application services such as tap-to-call GCAS numbers, “Offers” and “Nearby” will only function if Location Services is turned on.  You can switch on/off location services for this Application in the preferences setting of your mobile device.

9. How can I switch alerts and notifications on/off?
You will receive alerts and notifications relevant to your country/region of residence if alerts and notifications are turned on for your mobile device. Adjust these settings on your mobile device to turn them off, but this means you will no longer receive alerts and notifications from the Application.

10. Do data charges apply when using the Application?
Data charges may apply when some services (such as “Nearby”) are accessed when you are connected via 3G/LTE instead of WiFi.  To avoid unwanted charges, please activate WiFi where possible and switch off data roaming when traveling overseas. Data charges will vary between operators.  Contact your mobile service provider to find out about data roaming charges.

11. How do I link to my Visa Travel Happy Account?

  • If you have customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.
  • If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.

Only accounts verified on the Visa Travel Happy Website can be connected to the Application.

12. How do I disconnect from my Visa Travel Happy Account? 
To disconnect from Visa Travel Happy, go to My Visa.  Tap “CUSTOMIZE” followed by “DISCONNECT” and select “YES” to confirm.

Once disconnected, you can no longer view trips and experiences that you have created on the Application. Your travel badges will no longer be visible and you will not be able to submit experiences or tap on “DID THIS” to mark experiences that you have accomplished.

13. How do I delete my Visa Travel Happy Account?
Visa Travel Happy Accounts can only be deleted on the desktop version of the Visa Travel Happy website.

14. How long are "Saved Offers" available?
Saved Offers will be automatically removed from the Saved Offers list after 30 days.  Offers are displayed in chronological order, with most recent offers displayed first.

15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
Connect to your Visa Travel Happy account to view, manage or submit ’DID THIS’ experiences or view saved trips.  To connect, read FAQ on “How do I link to my Visa Travel Happy Account?”

For non-Visa Travel Happy users, tapping on “DID THIS” will prompt you to sign in or register with a Visa Travel Happy Account.

16. Why can’t I submit an experience or complete “DID THIS” on the Application?
“Submit experiences” is only available if you are a Visa cardholder and have linked this Application to your Visa Travel Happy Account.

“DID THIS” can be selected only if you are connected to your Visa Travel Happy Account. If you are not connected, tapping on the DID THIS button will prompt you to sign in or register.

17. How can I suggest a destination that is not on the list?
To suggest a new destination, go to Travel and tap on “SUGGEST A DESTINATION” from the destination menu.

18. How can I view my own experiences and when do they appear in the list on the Application?
To view your own experiences, go to My Visa > My Experiences.

19. Can I view my Saved Destinations offline?
Yes. To save destination content for offline viewing, go to Travel > Destinations. Tap the “SAVE THIS DESTINATION” checkbox to save content to your mobile device. Tap again to deselect.  To view your list of saved destinations, go to Travel, tap on the right-hand menu followed by “SAVED DESTINATIONS”.

Content viewable offline: Destination information, money facts and experiences
Content not viewable offline: Airport and WiFi information

20. How can I delete my trips?
Trips can only be deleted on the Visa Travel Happy website and not on the Application. Go to the Trips page on the Visa Travel Happy website and tap "DELETE". Only trips that are in 'planning', 'on-trip', and 'post-trip (incomplete)' modes can be deleted. Completed trips and the experiences within these trips cannot be deleted.

21. How can I find out about the Terms and Conditions of Use and Privacy Policy?
View the Terms and Conditions and Privacy Policy within the App Information section found under More.

 

常見問題

關於該應用程式

使用Visa卡不但比現金安全、便於携帶，還可以在千百萬家商戶刷卡消費，在全球200多個國家和地區的200萬台自動提款機上任意使用。

使用這款手機應用程式，您可收到爲您私人定制的Visa最新海內外優惠資訊，從旅游優惠方案，到餐飲、娛樂、購物等生活方式特惠資訊，一應俱全。

受Visa卡持卡人發佈的旅行體驗所啓發？把您的體驗分享給全世界吧！還能獲得旅行徽章呢！其他旅行貼士和工具*包括：

  • 30多個目的地旅行消費詳情、機場和Wi-Fi資訊
  • 快速獲得緊急援助和秘書專屬服務電話
  • ATM定位設置
  • 貨幣轉換器

*欲知適用條款及細則，請瀏覽應用程式詳情<更多>標簽欄下的<應用程式資訊>。

1. 甚麽是Visa快樂暢行？
2. 甚麽是“已嘗試”？
3. 甚麽是旅行徽章？
4. 甚麽是貨幣轉換器？
5. 如何改變居住國家/地區？
6. 如何改變首選語言？
7. 如何更改個人信息？
8. 如何開啓/關閉定位服務？
9. 如何開啓/關閉提醒和通知？
10. 使用該應用程式時會收取數據費用嗎？
11. 如何連接到我的Visa快樂暢行賬戶？
12. 如何停止我的Visa快樂暢行賬戶連接？
13. 如何删除我的Visa快樂暢行賬戶？
14. “已保存優惠”可用多久？
15. 爲甚麽我無法在應用程式上瀏覽“已嘗試”的旅行體驗和已儲存的旅行？
16. 爲甚麽我無法在應用程式上提交體驗或完成“已嘗試”這一操作？
17. 如何推薦不在列表中的目的地？
18. 如何瀏覽自己的體驗，這些體驗何時會出現在應用程式列表中？
19. 可以離線瀏覽已儲存的目的地嗎？
20. 如何删除我的行程？
21. 我可往哪裡查看使用條款與細則和隱私政策？

1. 問：甚麽是Visa快樂暢行？
答：Visa快樂暢行是一個旅遊平台，提供一站式Visa旅行工具和資訊（全球萬全支援服務或GCAS、秘書專屬服務、貨幣轉換器和ATM定位設置）、海外優惠和推廣活動、目的地旅遊內容和代表性體驗、旅行消費詳情、機場和Wi-Fi資訊等。Visa快樂暢行支持PC安裝和作爲該應用程式的手機網站。您可規劃並創建個人化的旅行，轉爲PDF文件格式下載到Visa快樂暢行網站的PC端，然後在手機上隨時查看您已儲存的旅行資訊。您還可將旅行體驗上傳，通過社交網絡與朋友分享。

2. 問：甚麽是“已嘗試”？
答：“已嘗試”用來標記您的旅行體驗。點擊“已嘗試”按鈕，標記您已完成的體驗。

3. 問：甚麽是旅行徽章？
答：旅行徽章是基於所到的目的地、完成的旅行體驗來獎勵用戶的制度。您在Visa快樂暢行上越活躍，獲取的徽章就越多。想知道您獲得了哪些徽章，請訪問我的Visa>個人資料和設置。

4. 問：甚麽是貨幣轉換器？
答：當您在海外使用Visa卡時，可用貨幣轉換器獲得匯率指示，還可用它來查看使用目的地貨幣或您的首選貨幣消費的體驗，以此協助您規劃行程。匯率爲使用Visa卡處理交易當日的匯率，可能與實際交易日有所差別。若無數據連線，則以最後一次保存的匯率爲準。

5. 問：如何改變居住國家/地區？
答：“居住國家/地區”是指您所在的國家/地區。首次啟動應用程式時，與您的手機設備區域設置相對應的就是您的居住國家/地區。該資料將自動與您的手機設備設置同步，因此一旦設定，將無法更新。您將無法更新居留的國家/地區，因爲它會根據您的手機設備的設置進行自動設置。

6. 問：如何改變首選語言？
答：應用程式的語言設置爲您的居住國家/地區的默認語言。可選語言取决所選國家/地區可供使用的語言。

  • 如果您已自定義您的應用程式，請到我的Visa>個人資料和設置。點擊“編輯”，使用下拉選單選擇另一種語言，然後點擊“完成”。
  • 如果您尚未自定義您的應用程式，請到我的Visa，點擊“自定義”，使用下拉選單選擇另一種語言，然後點擊“完成”。

7. 問：如何更改個人信息？
答：如果您已經自定義您的應用程式，請到我的Visa>個人資料和設置。點擊“編輯”進行更改，然後點擊“完成”。如果您尚未自定義您的應用程式，請到我的Visa，點擊“自定義”進行更改，然後點擊“完成”。

8. 問：如何開啓/關閉定位服務？
答：有些應用服務，如點擊呼叫全球萬全支援服務號碼、“優惠”和“附近”等，只有打開定位服務才能使用。您可以在手機設備上，該應用的偏好設置中開啟/關閉定位服務。

9. 問：如何開啓/關閉提醒和通知？
答：如果您在手機設備上開啓了提醒和通知，您會收到與您的居住國家/地區相關的提醒和通知。更改手機設備的設置關閉提醒和通知，意味著您將接收不到應用程式發出的提醒和通知。

10. 問：使用該應用程式時會收取數據費用嗎？
答：當您通過3G/LTE，而不是WiFi使用某些服務（如“附近”）時，就會收取數據費用。爲避免不必要的費用，請盡可能連接WiFi，並在國外旅行時關掉數據漫游。數據費用因營運商而不同。請聯繫您的電話服務提供商，以瞭解數據漫游費用。

11. 問：如何連接到我的Visa快樂暢行賬戶？
答：如果您已自定義您的應用程序軟件，請到我的Visa>個人資料和設置，點擊“編輯”>“連接”，然後登入使用：

  1. 連接Facebook，或
  2. 點擊“連接”後，輸入您的電郵和密碼。若您尚未自定義您的應用程式，請到我的Visa，點擊“編輯”>“連接”，然後登入使用；
  3. 連接Facebook，或
  4. 點擊“連接”後，輸入您的電郵和密碼。只有通過Visa快樂暢行網站驗證的賬戶才能連接到該應用程式。

12. 問：如何停止我的Visa快樂暢行賬戶連接？
答：想要停止Visa快樂暢行連接，請到我的Visa，點擊“自定義”>“停止連接”，然後選擇“是”進行確認。

一旦停止連接，您將無法瀏覽在應用程式上創建的旅行和體驗。您的旅行徽章將不再可見，同時您將無法提交體驗或點選“已嘗試”來標記您已完成的體驗。

13. 如何删除我的Visa快樂暢行賬戶？
答：Visa快樂暢行賬戶只有在PC端才可以删除。

14. 問：“已保存優惠”可用多久？
答：已保存優惠在清單中留存30天後自動清除。優惠按時間順序排列，最新優惠排在第一位。

15. 問：爲甚麽我無法在應用程式上瀏覽“已嘗試”的旅行體驗和已儲存的旅行？
答：連接到您的Visa快樂暢行賬戶查看、管理或提交“已嘗試”旅行體驗或瀏覽已儲存的旅行。如欲連接賬戶，請閱讀常見問題第11條“如何連接到我的Visa快樂暢行賬戶？”。非Visa快樂暢行用戶，點擊“已嘗試”，系統會自動提示您登入或註册Visa快樂暢行賬戶。

16. 問：爲甚麽我無法在應用程式上提交體驗或完成“已嘗試”這一操作？
答：“提交體驗”只有Visa卡持卡人將該應用程式連接到個人Visa快樂旅行賬戶才可操作。連接到個人Visa快樂旅行賬戶後，可以删除“提交體驗”。若您沒有連接賬戶，點擊“已嘗試”按鈕，系統會自動提示您登錄或注册賬戶。

17. 問：如何推薦不在列表中的目的地？
答：如欲新增目的地，前往“旅行”，然後從目的地選單中選擇“推薦目的地”。

18. 問：如何瀏覽自己的體驗，這些體驗何時會出現在應用程式列表中？
答：如欲瀏覽您的體驗，請到我的Visa>我的體驗。

19. 問：可以離線瀏覽已儲存的目的地嗎？
答：可以。如欲儲存目的地內容供離線瀏覽，請到旅行>目的地。點擊“保存目的地”複選框，將內容儲存到您的手機設備。再次點擊以取消選擇。如欲瀏覽已儲存的目的地，請前往旅行，點擊右側選單，再點擊“已儲存目的地”。請注意機場和WiFi資訊不支持離線瀏覽。

20. 問：如何删除我的行程？
答：行程只能在Visa快樂暢行官網删除，不可在應用程式上删除。請前往Visa快樂暢行官網行程頁面，然後點擊“删除”。只有處於“規劃行程”、“旅途中”和“旅途後（未完成）”模式的行程可以删除。已完成的行程及其體驗不可以删除。

21. 問：我可往哪裡查看使用條款與細則和隱私政策？
答：如欲瀏覽使用條款與細則和隱私政策，請前往應用程式資訊部分的“更多”。