Frequently Asked Questions

About this App

Not only is your Visa card safer than cash, and much easier to carry, you can be assured of acceptance at tens of millions of merchants and two million ATMs in more than 200 countries and territories worldwide.

With this mobile application, you can find the latest Visa offers and promotions overseas or nearby – from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges – personalized to your interests.

Be inspired by travel experiences discovered by Visa Cardholders. Share your experiences with the rest of the world and earn travel badges.  Other travel tips and tools* include:

  • Travel money facts, airport and Wi-Fi information for 30+ destinations
  • Quick access to emergency assistance and concierge numbers
  • ATM locator
  • Currency converter

*Terms and conditions apply. Please visit <App Information> found in the <More> tab of this app for details.

1. What is Visa Travel Happy?
2. What is DID THIS?
3. What are Travel Badges?
4. What is the Currency Converter?
5. How do I change my country/region of residence
6. How can I change my preferred language?
7. How can I change my personalized information?
8. How do I switch location services on/off?
9. How can I switch alerts and notifications on/off?
10. Do data charges apply when using the Application?
11. How do I link to my Visa Travel Happy Account?
12. How do I disconnect from my Visa Travel Happy Account? 
13. How do I delete my Visa Travel Happy Account?
14. How long are "Saved Offers" available?
15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
16. Why can’t I submit an experience or complete “DID THIS” on the Application?
17. How can I suggest a destination that is not on the list?
18. How can I view my own experiences and when do they appear in the list on the Application?
19. Can I view my Saved Destinations offline?
20. How can I delete my trips?
21. How can I find out about the Terms and Conditions of Use and Privacy Policy?

1. What is Visa Travel Happy?
Visa Travel Happy is a travel platform providing one-stop access to Visa travel-related tools and information (Global Customer Assistance Services or GCAS, Concierge Services, Currency Converter and ATM Locator), overseas offers and promotions, destination travel content and iconic experiences, travel money facts, airport and WiFi access information. It is available on desktop and as a mobile site in addition to within this Application. You can plan and create your own personalized trips and download to a PDF file on the desktop version of the Visa Travel Happy website, and access your saved trips on your mobile phone. You can submit your travel experiences and share them with your friends via social networks.

2. What is DID THIS?
DID THIS is a function that enables you to declare your travel experiences. Tap the DID THIS button to mark experiences that you have accomplished.

3. What are Travel Badges?
Travel badges are awarded to users based on destinations visited and experiences accomplished.  The more active you are on Visa Travel Happy, the more badges you earn.  To see a complete list of your badges, go to My Visa > Profile & Settings.

4. What is the Currency Converter?
Use the Visa Currency Converter to get an indicative exchange rate when using your Visa card overseas. You can also use the converter to review experiences in the destination's local currency or your preferred currency to help you plan your trip. Rates apply to the date the transaction was processed by Visa; this may differ from the actual date of the transaction. When there is no data connection, the last rates saved will be used.

5. How do I change my country/region of residence
“Country/region of residence” refers to your home country/region.  It is set to the country/region corresponding to your mobile device’s region format setting when the Application is first activated.

  • If you have customized your Application, go to My Visa > Profile & Settings. Tap“EDIT”, select another country/region using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE”, select another country/region using the dropdown menu followed by “DONE”.

6. How can I change my preferred language?
The language of the Application is set to the default language of your country/region of residence.  The available set of languages is dependent on the languages available for the country/region of residence selected.

  • If you have customized your Application, go to My Visa > Profile & Settings.  Tap“EDIT”, select another language using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE”, select another language using the dropdown menu followed by “DONE”.

7. How can I change my personalized information?

  • If you have already customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT” to make your changes followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” to make your changes followed by “DONE”.

8. How do I switch location services on/off?
Some application services such as tap-to-call GCAS numbers, “Offers” and “Nearby” will only function if Location Services is turned on.  You can switch on/off location services for this Application in the preferences setting of your mobile device.

9. How can I switch alerts and notifications on/off?
You will receive alerts and notifications relevant to your country/region of residence if alerts and notifications are turned on for your mobile device. Adjust these settings on your mobile device to turn them off, but this means you will no longer receive alerts and notifications from the Application.

10. Do data charges apply when using the Application?
Data charges may apply when some services (such as “Nearby”) are accessed when you are connected via 3G/LTE instead of WiFi.  To avoid unwanted charges, please activate WiFi where possible and switch off data roaming when traveling overseas. Data charges will vary between operators.  Contact your mobile service provider to find out about data roaming charges.

11. How do I link to my Visa Travel Happy Account?

  • If you have customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.

Only accounts verified on the Visa Travel Happy Website can be connected to the Application.

12. How do I disconnect from my Visa Travel Happy Account? 
To disconnect from Visa Travel Happy, go to My Visa.  Tap “CUSTOMIZE” followed by “DISCONNECT” and select “YES” to confirm.

Once disconnected, you can no longer view trips and experiences that you have created on the Application. Your travel badges will no longer be visible and you will not be able to submit experiences or tap on “DID THIS” to mark experiences that you have accomplished.

13. How do I delete my Visa Travel Happy Account?
Visa Travel Happy Accounts can only be deleted on the desktop version of the Visa Travel Happy website.

14. How long are "Saved Offers" available?
Saved Offers will be automatically removed from the Saved Offers list after 30 days.  Offers are displayed in chronological order, with most recent offers displayed first.

15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
Connect to your Visa Travel Happy account to view, manage or submit ’DID THIS’ experiences or view saved trips. To connect, read FAQ on “How do I link to my Visa Travel Happy Account?”

For non-Visa Travel Happy users, tapping on “DID THIS” will prompt you to sign in or register with a Visa Travel Happy Account.

16. Why can’t I submit an experience or complete “DID THIS” on the Application?
“Submit experiences” is only available if you are a Visa cardholder and have linked this Application to your Visa Travel Happy Account.

“DID THIS” can be selected only if you are connected to your Visa Travel Happy Account. If you are not connected, tapping on the DID THIS button will prompt you to sign in or register.

17. How can I suggest a destination that is not on the list?
To suggest a new destination, go to Travel and tap on “SUGGEST A DESTINATION” from the destination menu.

18. How can I view my own experiences and when do they appear in the list on the Application?
To view your own experiences, go to My Visa > My Experiences.

19. Can I view my Saved Destinations offline?
Yes. To save destination content for offline viewing, go to Travel > Destinations. Tap the “SAVE THIS DESTINATION” checkbox to save content to your mobile device. Tap again to deselect.  To view your list of saved destinations, go to Travel, tap on the right-hand menu followed by “SAVED DESTINATIONS”.

Content viewable offline: Destination information, money facts and experiences
Content not viewable offline: Airport and WiFi information

20. How can I delete my trips?
Trips can only be deleted on the Visa Travel Happy website and not on the Application. Go to the Trips page on the Visa Travel Happy website and tap "DELETE". Only trips that are in 'planning', 'on-trip', and 'post-trip (incomplete)' modes can be deleted. Completed trips and the experiences within these trips cannot be deleted.

21. How can I find out about the Terms and Conditions of Use and Privacy Policy?
View the Terms and Conditions and Privacy Policy within the App Information section found under More.