Frequently Asked Questions

About this App

Not only is your Visa card safer than cash, and much easier to carry, you can be assured of acceptance at tens of millions of merchants and two million ATMs in more than 200 countries and territories worldwide.

With this mobile application, you can find the latest Visa offers and promotions overseas or nearby – from travel deals, to dining, entertainment, shopping and other lifestyle-related privileges – personalized to your interests.

Be inspired by travel experiences discovered by Visa Cardholders. Share your experiences with the rest of the world and earn travel badges.  Other travel tips and tools* include:

  • Travel money facts, airport and Wi-Fi information for 30+ destinations
  • Quick access to emergency assistance and concierge numbers
  • ATM locator
  • Currency converter

*Terms and conditions apply. Please visit <App Information> found in the <More> tab of this app for details.

1. What is Visa Travel Happy?
2. What is DID THIS?
3. What are Travel Badges?
4. What is the Currency Converter?
5. How do I change my country/region of residence
6. How can I change my preferred language?
7. How can I change my personalized information?
8. How do I switch location services on/off?
9. How can I switch alerts and notifications on/off?
10. Do data charges apply when using the Application?
11. How do I link to my Visa Travel Happy Account?
12. How do I disconnect from my Visa Travel Happy Account? 
13. How do I delete my Visa Travel Happy Account?
14. How long are "Saved Offers" available?
15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
16. Why can’t I submit an experience or complete “DID THIS” on the Application?
17. How can I suggest a destination that is not on the list?
18. How can I view my own experiences and when do they appear in the list on the Application?
19. Can I view my Saved Destinations offline?
20. How can I delete my trips?
21. How can I find out about the Terms and Conditions of Use and Privacy Policy?

1. What is Visa Travel Happy?
Visa Travel Happy is a travel platform providing one-stop access to Visa travel-related tools and information (Global Customer Assistance Services or GCAS, Concierge Services, Currency Converter and ATM Locator), overseas offers and promotions, destination travel content and iconic experiences, travel money facts, airport and WiFi access information. It is available on desktop and as a mobile site in addition to within this Application. You can plan and create your own personalized trips and download to a PDF file on the desktop version of the Visa Travel Happy website, and access your saved trips on your mobile phone. You can submit your travel experiences and share them with your friends via social networks.

2. What is DID THIS?
DID THIS is a function that enables you to declare your travel experiences.  Tap the DID THIS button to mark experiences that you have accomplished.

3. What are Travel Badges?
Travel badges are awarded to users based on destinations visited and experiences accomplished.  The more active you are on Visa Travel Happy, the more badges you earn.  To see a complete list of your badges, go to My Visa > Profile & Settings.

4. What is the Currency Converter?
Use the Visa Currency Converter to get an indicative exchange rate when using your Visa card overseas. You can also use the converter to review experiences in the destination's local currency or your preferred currency to help you plan your trip. Rates apply to the date the transaction was processed by Visa; this may differ from the actual date of the transaction. When there is no data connection, the last rates saved will be used.

5. How do I change my country/region of residence
“Country/region of residence” refers to your home country/region.  It is set to the country/region corresponding to your mobile device’s region format setting when the Application is first activated.

  • If you have customized your Application, go to My Visa > Profile & Settings. Tap“EDIT”, select another country/region using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE”, select another country/region using the dropdown menu followed by “DONE”.

6. How can I change my preferred language?
The language of the Application is set to the default language of your country/region of residence.  The available set of languages is dependent on the languages available for the country/region of residence selected.

  • If you have customized your Application, go to My Visa > Profile & Settings.  Tap“EDIT”, select another language using the dropdown menu followed by “DONE”.
  • If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE”, select another language using the dropdown menu followed by “DONE”.

7. How can I change my personalized information?

  • If you have already customized your Application, go to My Visa > Profile & Settings.  Tap “EDIT” to make your changes followed by “DONE”.
  • If you have not customized your Application, go to My Visa. Tap “CUSTOMIZE” to make your changes followed by “DONE”.

8. How do I switch location services on/off?
Some application services such as tap-to-call GCAS numbers, “Offers” and “Nearby” will only function if Location Services is turned on.  You can switch on/off location services for this Application in the preferences setting of your mobile device.

9. How can I switch alerts and notifications on/off?
You will receive alerts and notifications relevant to your country/region of residence if alerts and notifications are turned on for your mobile device. Adjust these settings on your mobile device to turn them off, but this means you will no longer receive alerts and notifications from the Application.

10. Do data charges apply when using the Application?
Data charges may apply when some services (such as “Nearby”) are accessed when you are connected via 3G/LTE instead of WiFi.  To avoid unwanted charges, please activate WiFi where possible and switch off data roaming when traveling overseas. Data charges will vary between operators.  Contact your mobile service provider to find out about data roaming charges.

11. How do I link to my Visa Travel Happy Account?

  • If you have customized your Application, go to My Visa > Profile & Settings. Tap “EDIT” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.
  • If you have not customized your Application, go to My Visa.  Tap “CUSTOMIZE” followed by “CONNECT” and sign in using:
    • Facebook Connect, or
    • By entering your email and password followed by tapping on “CONNECT”.

Only accounts verified on the Visa Travel Happy Website can be connected to the Application.

12. How do I disconnect from my Visa Travel Happy Account? 
To disconnect from Visa Travel Happy, go to My Visa.  Tap “CUSTOMIZE” followed by “DISCONNECT” and select “YES” to confirm.

Once disconnected, you can no longer view trips and experiences that you have created on the Application. Your travel badges will no longer be visible and you will not be able to submit experiences or tap on “DID THIS” to mark experiences that you have accomplished.

13. How do I delete my Visa Travel Happy Account?
Visa Travel Happy Accounts can only be deleted on the desktop version of the Visa Travel Happy website.

14. How long are "Saved Offers" available?
Saved Offers will be automatically removed from the Saved Offers list after 30 days.  Offers are displayed in chronological order, with most recent offers displayed first.

15. Why can’t I view ‘DID THIS’ experiences or saved trips on the Application?
Connect to your Visa Travel Happy account to view, manage or submit ’DID THIS’ experiences or view saved trips.  To connect, read FAQ on “How do I link to my Visa Travel Happy Account?”

For non-Visa Travel Happy users, tapping on “DID THIS” will prompt you to sign in or register with a Visa Travel Happy Account.

16. Why can’t I submit an experience or complete “DID THIS” on the Application?
“Submit experiences” is only available if you are a Visa cardholder and have linked this Application to your Visa Travel Happy Account.

“DID THIS” can be selected only if you are connected to your Visa Travel Happy Account. If you are not connected, tapping on the DID THIS button will prompt you to sign in or register.

17. How can I suggest a destination that is not on the list?
To suggest a new destination, go to Travel and tap on “SUGGEST A DESTINATION” from the destination menu.

18. How can I view my own experiences and when do they appear in the list on the Application?
To view your own experiences, go to My Visa > My Experiences.

19. Can I view my Saved Destinations offline?
Yes. To save destination content for offline viewing, go to Travel > Destinations. Tap the “SAVE THIS DESTINATION” checkbox to save content to your mobile device. Tap again to deselect.  To view your list of saved destinations, go to Travel, tap on the right-hand menu followed by “SAVED DESTINATIONS”.

Content viewable offline: Destination information, money facts and experiences
Content not viewable offline: Airport and WiFi information

20. How can I delete my trips?
Trips can only be deleted on the Visa Travel Happy website and not on the Application. Go to the Trips page on the Visa Travel Happy website and tap "DELETE". Only trips that are in 'planning', 'on-trip', and 'post-trip (incomplete)' modes can be deleted. Completed trips and the experiences within these trips cannot be deleted.

21. How can I find out about the Terms and Conditions of Use and Privacy Policy?
View the Terms and Conditions and Privacy Policy within the App Information section found under More.

 

常見問題

關於該應用軟體

使用Visa卡不但比現金安全、便於攜帶，還可以在千百萬家商戶刷卡消費，在全球200多個國家和地區的200萬台自動取款機上任意使用。

使用這款行動應用軟體，您可以收到為您私人訂製的Visa最新海內外優惠資訊，從旅遊優惠方案，到餐飲、娛樂、購物等生活方式特惠資訊，一應俱全。

受Visa卡持卡人發佈的旅行體驗所啟發？把您的體驗分享給全世界吧！還能獲得旅行徽章哦！其他旅行小秘訣和工具*包括：

  • 30多個目的地旅行消費情況、機場和Wi-Fi資訊
  • 快速獲得緊急援助和秘書專屬服務電話
  • ATM定位設置
  • 貨幣轉換器

*欲知適用條款及細則，請訪問應用軟體詳情<更多>標籤欄下的<應用軟體資訊>。

1. 什麼是Visa快樂旅行？
2. 什麼是“已嘗試”？
3. 什麼是旅行徽章？
4. 什麼是貨幣轉換器？
5. 我如何改變居住國家/地區？
6. 我如何改變首選語言？
7. 我如何更改個人資訊？
8. 我如何開啟/關閉定位服務？
9. 我如何開啟/關閉提醒和通知？
10. 使用該應用軟體時會收取資料費嗎？
11. 我如何連接到我的Visa快樂旅行帳戶？
12. 我如何斷開我的Visa快樂旅行帳戶連接？
13. 我如何刪除我的Visa快樂旅行帳戶？
14. “已保存優惠”可用多久？
15. 為什麼我無法在應用軟體上流覽“已嘗試”的旅行體驗和已保存的旅行？
16. 為什麼我無法在應用軟體上提交體驗或完成“已嘗試”這一操作？
17. 我如何推薦不在列表中的目的地？
18. 我如何流覽自己的體驗，這些體驗何時會出現在應用軟體清單中？
19. 我可以離線流覽已保存的目的地嗎？
20. 我如何刪除我的行程？
21. 我去哪裡查看使用條款與細則和隱私政策？

1. 問：什麼是Visa快樂旅行？
答：Visa快樂旅行是一個旅遊平臺，提供一站式Visa旅行工具和資訊（全球萬全支援服務或GCAS、秘書專屬服務、貨幣轉換器和ATM定位設置）、海外優惠和促銷活動、目的地旅遊內容和標誌性體驗、旅行消費情況、機場和Wi-Fi資訊等。Visa快樂旅行支援PC安裝和作為該應用軟體的行動端網站。您可以規劃並創建您的個性化旅行，轉為PDF檔案格式下載到Visa快樂旅行網站的PC端，然後在手機上隨時查看您已保存的旅行資訊。您還可以將旅行體驗上傳，通過社交網路與朋友分享。

2. 問：什麼是“已嘗試”？
答：“已嘗試”用來標記您的旅行體驗。點擊“已嘗試”按鈕，標記您已完成的體驗。

3. 問：什麼是旅行徽章？
答：旅行徽章是基於訪問的目的地、完成的旅行體驗來獎勵用戶的制度。您在Visa快樂旅行上越活躍，獲取的徽章就越多。想知道您都獲得了哪些徽章，請訪問我的Visa>個人資料和設置。

4. 問：什麼是貨幣轉換器？
答：當您在海外使用Visa卡時，可以用貨幣轉換器獲得指示匯率，還可以用它來查看使用目的地本國貨幣或您的首選貨幣消費的體驗，以此協助您規劃行程。匯率為用Visa卡處理交易當日的匯率，可能與實際交易日有所差別。若無數據連接，則以最後一次保存的匯率為準。

5. 問：我如何改變居住國家/地區？
答：“居住國家/地區”是指您所在的國家/地區。首次啟動應用軟體時，與您的行動設備區域設置相對應的就是您的居住國家/地區。該資訊將自動與您的行動設備設置匹配，因而一旦設定，將無法更新。您將無法更新居留的國家/地區，因為它會根據您的行動設備的設置進行自動設置。

6. 問：我如何改變首選語言？
答：應用軟體的語言設置為您的居住國家/地區的預設語言。可選語言取決所選國家/地區可供使用的語言。

  • 如果您已自訂您的應用軟體，請訪問我的Visa>個人資料和設置。點擊“編輯”，使用下拉式功能表選擇另一種語言，然後點擊“完成”。
  • 如果您尚未自訂您的應用軟體，請訪問我的Visa，點擊“自訂”，使用下拉式功能表選擇另一種語言，然後點擊“完成”。

7. 問：我如何更改個人資訊？
答：如果您已經自訂您的應用軟體，請訪問我的Visa>個人資料和設置。點擊“編輯”進行更改，然後點擊“完成”。如果您尚未自訂您的應用軟體，請訪問我的Visa，點擊“自訂”進行更改，然後點擊“完成”。

8. 問：我如何開啟/關閉定位服務？
答：有些應用服務，如點擊呼叫Visa全球緊急服務中心、“優惠”和“附近”等，只有打開定位服務才能使用。您可以在行動設備上，該應用的偏好設置中打開/關閉定位服務。

9. 問：我如何開啟/關閉提醒和通知？
答：如果您在行動設備上開啟了提醒和通知，您會收到與您的居住國家/地區相關的提醒和通知。更改行動設備的設置關閉提醒和通知，但這意味著您將接收不到應用發出的提醒和通知。

10. 問：使用該應用軟體時會收取資料費嗎？
答：當您通過3G/LTE，而不是WiFi訪問某些服務（如“附近”）時，就會收取數據費。為避免不必要的費用，請盡可能連接WiFi，並在國外旅行時關掉資料漫遊。資料費用因運營商而不同。請聯繫您的行動服務提供者，以瞭解資料漫遊費用。

11. 問：我如何連接到我的Visa快樂旅行帳戶？
答：如果您已自定义您的应用程序软件，请访问我的Visa > 个人资料和设置，点击"编辑" > 连接"，后登录使用：

  • 連接Facebook，或
  • 點擊“連接”後，輸入您的郵箱和密碼。若您尚未自訂您的應用軟體，請訪問我的Visa，點擊“編輯”>“連接”，然後登錄使用；
  • 連接Facebook，或
  • 點擊“連接”後，輸入您的郵箱和密碼。只有通過Visa快樂旅行網站驗證的帳戶才能連接到該應用軟體。

12. 問：我如何斷開我的Visa快樂旅行帳戶連接？
答：想要斷開Visa快樂旅行連接，請訪問我的Visa，點擊“自訂”>“斷開連接”，然後選擇“是”進行確認。

一旦斷開連接，您將無法流覽在應用軟體上創建的旅行和體驗。您的旅行徽章將不再可見，同時您將無法提交體驗或點選“已嘗試”來標記您已完成的體驗。

13. 問：我如何刪除我的Visa快樂旅行帳戶？
答：Visa快樂旅行帳戶只有在PC端才可以刪除。

14. 問：“已保存優惠”可用多久？
答：已保存優惠在清單中留存30天後自動清除。優惠按時間順序排列，最新優惠排在第一位。

15. 問：為什麼我無法在應用軟體上流覽“已嘗試”的旅行體驗和已保存的旅行？
答：連接到您的Visa快樂旅行帳戶查看、管理或提交“已嘗試”旅行體驗或流覽已保存旅行。欲連接帳戶，請閱讀常見問題回答第11條“我如何連接到我的Visa快樂旅行帳戶？”。非Visa快樂旅行用戶，點擊“已嘗試”，系統會自動提示您登錄或註冊Visa快樂旅行帳戶。

16. 問：為什麼我無法在應用軟體上提交體驗或完成“已嘗試”這一操作？
答：“提交體驗”只有Visa卡持卡人將該應用軟體連接到個人Visa快樂旅行帳戶才可操作。連接到個人Visa快樂旅行帳戶後，可以刪除“提交體驗”。若您沒有連接帳戶，點擊“已嘗試”按鈕，系統會自動提示您登錄或註冊帳戶。

17. 問：我如何推薦不在列表中的目的地？
答：欲添加目的地，訪問“旅行”，然後從目的地功能表中選擇“推薦目的地”。

18. 問：我如何流覽自己的體驗，這些體驗何時會出現在應用軟體清單中？
答：欲瀏覽您的體驗，請訪問我的Visa>我的體驗。

19. 問：我可以離線流覽已保存的目的地嗎？
答：可以。欲保存目的地內容供離線瀏覽，請訪問旅行>目的地。點擊“保存目的地”核取方塊，將內容保存到您的行動設備。再次點擊以取消選擇。欲瀏覽已保存目的地，請訪問旅行，點擊右側選單，再點擊“已保存目的地”。請注意機場和WiFi資訊不支援離線瀏覽。

20. 問：我如何刪除我的行程？
答：行程只能在Visa快樂旅行官網刪除，不可以在應用軟體上刪除。請訪問Visa快樂旅行官網行程頁面，然後點擊“刪除”。只有處於“規劃行程”、“旅途中”和“旅途後（不完整）”模式的行程可以刪除。已完成的行程及其體驗不可以刪除。

21. 問：我去哪裡查看使用條款與細則和隱私政策？
答：欲瀏覽使用條款與細則和隱私政策，請訪問應用軟體資訊部分“更多”。